How can we help?
Answers to common questions about your images, videos and account.
Frequently asked questions
Where can I find my creations?
Open My Creations from the header and sign in. Your generated images and videos appear there. Use the same browser and account that you used to submit the request.
My generation is still processing. What should I do?
Keep an eye on the status in My Creations. Generation time varies with the model and provider queue. The estimated time is a guide, not a guarantee. Avoid submitting the same request repeatedly while it is processing.
Why did my generation fail?
A request can fail because of unsupported inputs, a provider error or an interrupted connection. Check the failure message and the uploaded photo, then try again if appropriate. If the problem continues, keep the task details and a screenshot of the error.
How do I upload a photo?
Open a template and select its photo upload area. Use a clear JPG, PNG or WebP image within the displayed size limit. For templates with two photo slots, upload one photo to replace one person, or both to replace two people.
How do I download a finished creation?
Wait until the creation is complete, then open its card in My Creations and use the download action. Processing cards cannot be opened before the output is ready.
How do favorites work?
Sign in, open a template and select the heart icon. Saved templates appear in My Favorites. Favorites currently use browser storage, so clearing that storage or switching browsers may change what you see.
Where can I find the usage and privacy rules?
Read the Terms of Use and Privacy Policy linked below for information about permitted uploads, personal likeness and how generation data is processed.